# Troubleshooting and glossary

# Troubleshooting and glossary

Symptoms with their cause, and the terms used across this manual.

## Troubleshooting

*Common issues*

| Symptom | Cause | Fix |
| --- | --- | --- |
| The bot ignores the trigger word in a group | The group is not authorized | Send `/authorize` in the group as the owner, or authorize it from the dashboard Groups tab |
| A photo sent after tapping a preset produces nothing | The chat is not authorized | Authorize the chat |
| The bot ignores the trigger without a slash but works with one | **Slash Required For Generation** is on | Turn it off in Settings → Features, or keep typing the `/` |
| An edit caption is ignored | **Slash Required For Generation** is on — for edits it applies to the whole bot | Start the caption with `/Edit` |
| Only 3 of the images sent with an edit are used | An edit uses at most 3 reference images | Send three |
| Results miss the character | The dataset is too small or inconsistent across angles | Submit a revision with better images |
| One user is consuming the bot | No per-user cap is set | Add a Rate Limit in Management → User Limits |
| A generated image has no **View On Website** button | **Image Captions** is off for that chat | Turn Image Captions on. |
| A profile change sent no confirmation DM | By design — profile edits don't send one | Check the bot in Telegram |

#### Common mistakes

- Training a Day Pass bot on a weak dataset.
- Banning a heavy user instead of rate-limiting them.

## Glossary

*A to Z*

| Term | Meaning |
| --- | --- |
| Block | A per-username restriction that removes the username's access to the bot |
| Day Pass | The $5 product: 24 hours of access from delivery, one training run, no revisions |
| DM authorization | A Telegram username pre-cleared for generations in its own DM with the bot. |
| Filter | A trigger and a saved response |
| Gallery site | The `{character}.memescale.ai` site created when a character's trained model is deployed |
| `/getid` | Replies with the numeric chat id and lists the chat under Discovered Groups. Also authorizes the chat when sent by the owner or Memescale staff |
| Grace period | The 24 hours a bot keeps running after a missed payment |
| Heavy | The $299/mo plan — 100% of a GPU, no sharing |
| Heavy+ | The $499/mo plan — an X agent plus a matching Telegram Heavy bot |
| Owner | The Telegram account bound to the bot, fixed by the owner's first `/start` |
| Rate limit | A per-username daily generation cap, minimum 1 |
| Starter | The $99/mo plan |
| Transfer Bot Ownership | The permanent handover of a bot to another Telegram account, from Profile → Advanced Bot Settings |
| Trigger word | The word that starts a generation for one character, set in the Characters tab under **Trigger:** |

- [The complete command table](/reference/reference-commands)
- [All limits in one place](/reference/reference-limits)