# Data, answers and support

# Data, answers and support

Retention, the questions asked most, and the dashboard ticket system.

## Data retention and deletion

#### Retention

| Setting | Value |
| --- | --- |
| Training images | Kept indefinitely |
| Model weights | Kept indefinitely |
| On an explicit deletion request | Removed within 48 hours |

> **Warning**
>
> Deletion is permanent: reactivating afterward means training from scratch.

## Frequently asked questions

*Answers*

| Question | Answer |
| --- | --- |
| Is there a credit system? | No. Paid plans have no per-image charge and no generation cap. |
| How many characters can one bot run? | 4. |
| What happens if I stop paying? | After the 24-hour grace period the bot is paused. The model is kept and the bot can be reactivated. |
| Do I get a website? | Yes. A gallery site is provisioned per deployed character at `{character}.memescale.ai`. |
| Can I change the bot's display name later? | Yes, from the dashboard. |
| Does turning captions off stop images reaching the gallery? | No. It removes the caption and the **View On Website** button only. |

## Support

Support runs through the dashboard's Support tab, a ticket system with three subtabs: **New Ticket**, **Open Tickets**, and **Resolved**.

#### Opening a ticket

1. Open Support → **New Ticket**.
2. Fill **Subject**.
3. Pick **Category**: Technical Issue, Billing Question, Account Issue, or Other.
4. Pick **Related Bot (Optional)** — defaults to `None`.
5. Fill **Description** and submit.

#### An open ticket

| Setting | Value |
| --- | --- |
| Follow-ups | Any number, added from the ticket |
| Closing | **Mark Resolved** |
| Reopening | **Click here to reopen ticket**, from the Resolved subtab |

*Response priority by plan*

| Tier | Support level |
| --- | --- |
| Telegram plans | Priority response times |
| Heavy+ | VIP access, fastest response |